Troubleshooting Application Technical Issues

If you encounter errors while accessing the portal, confirming your email, or submitting the form, please follow the standard troubleshooting steps below.

Common Fixes

• Clear Cache: Clear your browser's cache and cookies, then refresh the page.

• Switch Browser: Try a different browser (e.g., Chrome, Firefox) or a different internet connection.

• Permissions: Ensure your network settings allow access to the TAQADAM website.

Specific Errors

• "Connection Timeout" on Email Confirmation: This often resolves by clearing cache or trying a new network.

• Submitting a Second Application: The system allows only one application per startup. If you attempt to submit a second one, you will receive an error. If you need to update your existing application, please contact support rather than creating a new submission.

If the issue persists, please take a screenshot of the error and reply to the support email taqadam@kaust.edu.sa for further assistance.